Shipping Information:

Shipping varys depending upon the item, most all items are FREE SHIPPING. It will state in the item description the shipping if there is a charge. Most items will ship UPS Ground. If you would like to up grade the shipping, please do email us and we will let you know what the charge is and what upgrade is available for the item you are purchasing.

Refund, Returns and Cancellation Policies:

all the return policies vary, most items are returnable with customer paying return shipping. If you have a question about a specific item please email me and I will get back to you with that information.

IF ITEM NUMBER STARTS WITH KK-

All CLAIMS must be made in writing. We are not responsible for shipments once they are delivered and signed for. All returns require prior written approval and the issue of a authorization for the return. No returns will be excepted without prior authorization and written approval. All returns must be prepaid shipping in full and in a full unopened cases(must be complete with all it came with).

RETURNS are subject to a 15% restocking fee.

WARRANTY- All of our KidKraft merchandise has a 90 day replacement warranty and it covers against defects in materials and workmanship.

If THE ITEM NUMBER STARTS WITH GC-

Guidecraft USA Return Policy

Damaged Item:

If an item is delivered to customer damaged you the customer can call us to get the damaged parts replaced, or the whole item if necessary. If you the customer would not like the damaged pieces/item replaced we will either have it thrown out or if necessary issue a call tag to pick up the damaged item and issue a refund for the whole invoice.

Undamaged Item:

If the item delivered to you the customer is NOT damaged and it is still wished to be returned customer is responsible for shipping it to our warehouse address listed below. Once we receive the item back we will issue a credit for the item ONLY less a 15% restocking fee.

Guidecraft USA

55508 Hwy 19 West

Winthrop, MN 55396

We hope you are enjoying your products. We centainly hope you have no problems but if you do have any problems here are here are a few things you need to keep in mind. When your order arrives, check all cartons for damage or if you are short items. If you do see any visable damage make a note with driver at time of delivery. Then Call the Customer Service Center at 1-800-524-355 or Call 951-760-8734 and Guide Craft will be happy to resolve the matter. You must call within 7 days of delivery. Please have all packing slips available to you when you call.

Replacement parts-

If you need replacement parts for any item starting with GC please do email your request to orders@guidecraft.com or contact our Customer Service Department.

IF ITEM NUMBER STARTS WITH ANY THREE OF THESE LOD-RAB-OSS-

Prices & Return Policy:

All sales are final. Any exception to this policy must receive written approval by Levels of Discovery management, with customer responsible for both outbound and inbound freight on entire order, plus a 15% of order for re-stocking fee.

Claims:

All claims must be made within 45 days of recieving the item. If you need to return an item that has been damaged or is defective, please call our toll-free customer service number (866-980-2536)for assistance. If you have already assembled the item, please disassemble and repack carefully make sure all pieces and hardware are in their original packaging to avoid damage. Items that are beginning returned and get damaged due to return shipping will not be refunded/replaced. Please Return the item to: Levels of Discovery, c/o Tripar, Inc. – 20 Presidential Drive, Roselle, IL 60172. If you have any further questions Please call our toll-free customer service number (866-980-2536). Also Note: There is no refund on Shipping and handling charges.

If the item number starts with JKS-

We stand behind all of our products, unconditionally, should there be any problems. If a part is broken or damaged, we replace it immediately. We don't wait for the shipping company to check on it. We usually do not require return of broken or damaged parts. We just replace them.

If a customer decides that they don't want the bed or toy box for any reason, then returns must be within thirty days, in original packaging and in perfect, resalable condition before a credit is issued.















Frequently Asked Questions: